Return Policy

At Prime Mart, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

🔁 Return Eligibility

We accept returns within 30 days of delivery for most items. To be eligible for a return:

  • The item must be unused, unworn, and in original packaging

  • Proof of purchase (order number or receipt) is required

  • Some items, such as personal care products or clearance items, may be non-returnable (clearly marked on the product page)

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

🚫 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos. We’ll send a replacement or issue a full refund at no extra cost.

📦 How to Start a Return

  1. Email us at support@primemart.com with your order number and reason for return

  2. Our support team will provide a return authorization and instructions

  3. Ship the item back to the address we provide

Customers are responsible for return shipping costs unless the return is due to our error.